Program Terms and Conditions
In order for you to access and use the Tenure Program, as provided by Tenure Inc. (“Tenure”) our Banking partner (the “Banking partner”) and Data Manager (the “Data Manager”, you must read and agree to the terms of the following documents (collectively the “Agreements”) to indicate that you have read and agree to be bound by the terms and conditions of each:
- Tenure Program Agreement;
- Tenure Privacy Policy;
- Read and agree to the terms of the Tenure Program Agreement governing your access to and/or receipt or use of the Tenure Platform, the Tenure Website and certain services provided by Tenure Inc. (“Tenure”) as part of this service.
- Read and agree to the Tenure Privacy Policy, which describes the collection, use, disclosure and safeguarding of your personal information by Tenure. You must further consent to sharing your banking and personal information with Tenure for the purposes described in the Tenure Program Agreement, Including calculating round-up amounts and providing you with information and recommendations on how to improve your financial situation.
YOU MUST READ THESE AGREEMENTS CAREFULLY AND BE SURE THAT YOU FULLY UNDERSTAND AND AGREE WITH THE APPLICABLE TERMS AND CONDITIONS BEFORE USING THE TENURE PROGRAM. YOU SHOULD CONTACT TENURE IF YOU HAVE ANY QUESTIONS. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS SET OUT IN THESE AGREEMENTS, YOU SHOULD NOT ACCESS OR USE THE TENURE PROGRAM.
You will receive offers, promotions and other commercial electronic communications from Tenure and its promotional partners as an integral part of the Tenure Program. You can unsubscribe at any time by using the unsubscribe links provided in these electronic communications, by updating your notification settings within our Tenure account or by contacting Tenure at info@tenurerewards.com However, you will still receive notices and other communications concerning the operation of your Tenure account and any related Tenure account Accounts. Tenure acts in accordance with Canada’s Anti-Spam Legislation (“CASL”) to respect your rights in the sending of commercial electronic messages (“CEMs”). Tenure works with its Banking partner (see definition) to provide you with various banking and financial services, as well as investing and money management services. The Banking partner provide administrative, trade execution, custodial, and reporting services for all Tenure account Accounts, the benefits of which are limited to the activities undertaken by said Banking partner to manage your investments for you.
Tenure has also contracted and licensed the services of OLIVE GROUP LTD. (the “Data Manager”), a duly Incorporated Company in the Province of Ontario to provide features of Tenure for you.
The sections below explain that:
- With your consent, the Data Manager will be provided with transaction data for your Enrolled Cards by the payment network (i.e. Visa/ Mastercard) and will use this data to calculate round ups and cash-back rewards earned on qualifying purchases;
- Tenure provides insights to help you save money;
- Tenure will obtain end user information to set up accounts with our Banking Partner;
- All funds from roundups, cash-back, employer contributions will be stored in the Banking Partner provided account.
Tenure Program Agreement
We collect personal information that you voluntarily provide to us when you [register on the Services,] express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
THIS TENURE PROGRAM AGREEMENT (the “Program Agreement”) is entered into by and between you and Tenure Inc. (“Tenure”). The Tenure Program Agreement governs your relationship with Tenure relating to your access to and use of the Tenure Platform, which is provided to you by Tenure, as well as certain services provided to you by Tenure in the context of the Tenure Program.
Please read this Program Agreement carefully and be sure that you fully understand the terms and conditions contained herein. This Program Agreement constitutes a binding legal agreement between you and Tenure.
DEFINED TERMS ARE CAPITALIZED. PLEASE SEE SECTION 1, FOR A DESCRIPTION OF THE DEFINED TERMS.
Tenure may update, amend or revise this Program Agreement from time to time upon written notice to you. You agree that you will review this Program Agreement periodically. You are free to decide whether or not to accept a modified version of this Program Agreement, but accepting this agreement, as modified, is required for you to continue using the Tenure Program. You may have to click “accept” or “agree” to show your acceptance of any modified version of this Program Agreement. If you do not agree to the terms of this Program Agreement or any modified version of this Program Agreement, your sole recourse is to terminate your use of the Tenure Program, in which case your agreement with the Banking partner will not be affected until terminated with the Destination Partner directly. Except as otherwise expressly stated by Tenure, any use of the Tenure Program is subject to the version of this Program Agreement in effect at the time of use.
In consideration of your use of the Tenure Mobile Platform and other Tenure Program services provided to you by Tenure, you agree to the following terms:
1. TERMS
Capitalized terms used in this agreement shall have the meaning set forth below:
“Aggregated Data” means aggregated, anonymized data pertaining to a group of users without any risk of disclosing any one user’s identity. Aggregated Data may Include information about your location, your Financial Profile and your Financial Products, and excludes any Card Network data.
“AML” means Anti-Money Laundering.
"Balance” means the total money held, controlled and managed by the banking partner or its duly appointed agents on your behalf, and credited to your Tenure account Account. The terms “money” and “funds” are used interchangeably in this Program Agreement.
“Business Day” means Monday through Friday, excluding statutory holidays under the laws of the ProvInce of Ontario or the laws of Canada.
“Card Networks” means Visa and Mastercard.
“Cashback” means a form of Incentive offered to users of the Tenure Program when they make a purchase from an participating merchant and meet all other criteria whereby they receive a credit to their account balance with the Data Manager which is reflected in their account balance with Tenure and any linked Deposit Partner. If no Deposit Account has been set up with a Deposit Partner, then you may elect to have Tenure provide the Cashback to you by e-mail money transfer to the email address in your profile once your balance reaches a minimum of $25.
“Contribution History” means the contributions calculated, accumulated and deposited to your Tenure account Account(s) by way of Roundup, Cashback Rewards and your use of the Tenure app.
“Data Manager” means the data partner that users enrol.
“Deposit” means the transfer of money from your Funding Source to the Trust Account and the crediting of your Tenure account Account of the money that the Banking partner receives.
“Trust Account” means your banking account opened with the Banking Partner and governed by the terms of Banking Partner Agreement.
“Enrolled Card” means a payment card you enroll with the Data Manager for participation in the Tenure Program that is enrolled with its corresponding Card Network. Note Enrolled Cards may not Include debit cards, prepaid cards, (such as Visa gift cards, Visa Buxx, Flexible Spending Account Visa cards, and EBT Visa cards) and other Card Network-branded cards whose transactions are not processed through the Card Network payments systems.
“Financial Profile” means information about your finances possessed by the Banking partner, including, but not limited to Funding Source details, Contribution History, Credit Information, Financial Products, your financial, savings goals and objectives.
“Financial Products” means banking, credit card, mortgage, insurance products and/or other financial products you may be enrolled in or may be eligible for enrollment.
“Fund” means any investment funds managed by the Banking partner as investment fund dealer and which are established and offered to clients participating in the Tenure program. Additional information relating to each Fund can be found in the relevant fund’s offering documents, which are available upon request and on the Destination Partner’s website.
“Fund Custodian” means the Banking Partner or any replacement securities dealer selected by the Tenure to hold the Fund’s assets.
“Funding Rules” means the set of rules that determine how your Deposit is calculated, Including but not limited to, enabling or disabling Roundup Deposits, setting a multiplier on Roundup Deposits, setting a. Lump Sum Deposit and enabling or disabling Recurring Deposit and setting its amount.
“Funding Source” means your linked card that is the source of Deposits and the destination of Withdrawals.
“Limited Information” means all information needed to open and manage your Tenure account Account, Including, but not limited to, your personal information, your social insurance number and answers to your risk profile assessment questions. Limited Information may also Include a non-identifying token to help link accounts between entities so that program benefits can be provided to you. On the other hand, this class of information categorically excludes any of your transaction data needed to calculate Roundups and to provide Financial Insights.
“Lump Sum Deposit” means a one-time Deposit that you initiate at your discretion.
“Tenure Platform” means the software, technology and platforms that Tenure provides to you in order to allow you to access your Tenure account Account and use the Tenure Program.
“Tenure Profile” means the account you create on the Tenure Platform serving as the technology platform over which you can manage all communications with the Tenure Program.
“Tenure Program” means the personal savings and other services provided to you by Tenure and the Banking partner and Data Manager as further described in this Program Agreement – see Description of the TenureProgram (Section 2)
“Notice” means all acceptable forms of notice Including via email, phone call, written letter and in-Platform messaging.
“PAD” means Pre-Authorized Debit.
“Pending Roundup” means a Roundup that has been designated for Deposit, but has not yet been transferred from your Funding Source to make a Deposit.
“Portfolio” means the investment portfolio that the Banking partner set up for you in connection with the Tenure Program.
“Recurring Deposit” means a pre-determined Deposit on a monthly basis.
“Redemption” means a redemption (sale) of units of a Fund, the proceeds of which will then be transferred back to the client’s Funding Source.
“Roundup” means the amount calculated on a purchase of a good or service using your Roundup Source(s) and the roundup rules made available to you in your Tenure settings. By default this will be the lowest whole dollar amount that is greater than the amount of the purchase.
“Roundup Deposit” means the Deposit of aggregated Pending Roundups.
“Roundup Source” means an Enrolled Card(s) for which you have consented to have transactions monitored by the Card Network for the purpose of calculating Roundups.
“Subscription” means a subscription to units of a Fund, which requires that sufficient money is available in the client’s name in the Trust Account to purchase units of the Fund.
“Trust Account” means a bank account held by a financial institution accepting deposits that holds money in trust for clients temporarily pending the completion of Subscriptions.
“Withdrawal” means the transfer of funds (after the settlement of any trades) from the Trust Account to your Funding Source and the debiting of your Tenure account Account of the money that you receive.
“Withdrawal Request” means a request from you to initiate a Withdrawal from your Tenure account Account.
“Your Information” means all information about you, Including information about your identity, location, contact information, Financial Profile, Funding Source and the tokenized identifier for RoundupSource(s) that you provide to Tenure.
2. DESCRIPTION OF THE TENURE PROGRAM
Tenure ProgramThe Tenure Program is a personal savings management service offered by the Banking Partner and the Data Manager that is intended to help you save money and grow your savings to achieve your financial goals.
How the Tenure Program Works
You start by identifying and itemizing your financial goals using the Tenure Platform which is made available to you by your Employer. This Includes naming your goals, identifying your goal amount and setting the Funding Rules that you want to attribute towards each goal. If you choose to skip this step, you can use the default goal and customize this at a later date. You can keep track of your goals and the achievement of your goals through the Tenure Platform.
How Roundups Work
Roundups make achieving your financial goals simple and faster. When you make a purchase or complete a transaction using your Roundup Source, the Data Manager will automatically roundup the amount of the purchase or transaction you make to the nearest whole dollar or other option as provided by the Tenure Program. At a fixed time every month (as determined by Tenure), the Data Manager will calculate the total of all of your Roundups for the said time period and communicate to the payment processor provider the total amount to be transferred from your Funding Source to your Trust Account. This amount will be debited from your Funding Source and transferred into your Trust Account. This Deposit is known as a Roundup Deposit.
Financial Insights
Tenure provides general tips, recommendations, and educational materials on how to save, grow, organize, and manage your finances for informational purposes only. Tenure does not guarantee any specific results or outcomes and is not responsible for any decisions or actions taken based on this information. Please consult a qualified financial advisor for personalized advice.
Third-Party Products and Services
Tenure may also provide you with information relating to third-party products or services that can help you save, grow, organize and manage your finances. Tenure may receive fees for providing such third-party information or otherwise promoting third party products and services to you.
3. RELATIONSHIPS
Service Providers
There are three separate entities that provide you with the services that comprise the Tenure Program: Tenure Inc, the Banking partner and our Data Manager. In order to use the Tenure Program, you are required to: (i) register for a Tenure Profile using the Tenure Platform and enter into this Program Agreement with Tenure. Other entities may also provide services to Tenure and the Banking partner, or to you directly in connection with the Tenure Program.
Banking partner
The Banking partner provides you with administrative, custodial and reporting services on all accounts with them. Banking Partner are a registered bank(s) in all Canadian provinces and territories. The Banking Partner acts as the custodian of funds via the Trust Account. They may charge an additional fee when you opt into their programs or offerings. Tenure uses commercially reasonable effort to partner with a Banking Partner who are registered Banks in Canada. The Banking partner also provide the Funds with the day-to-day management of the affairs of the Funds.
Data Manager
Tenure has licensed services from the Data Manager to store the information related to the Financial Products they provide to Tenure, Including Roundup capabilities and the calculated Roundup Deposits, and to communicate the Roundup Deposit values to the Banking partner and to manage any Cashback Incentives.
As part of your enrolment you will need to provide consent to the Data Manager to access and utilize your Enrolled Card data in order to provide you with the agreed-upon benefits under the Program, Including the receipt of location-based offers presented via e-mail, push notifications, or through advertisements on other sites and mobile applications by us or the third-parties involved in the Program Including merchants, in compliance with our Privacy Policy.
Separate Agreements
This Program Agreement is between you and Tenure. You acknowledge that Tenure, and the Banking Partner may have separate agreements with you that set out separate rights and obligations between you and the applicable entity. You further acknowledge that Tenure is not responsible for the obligations of the Banking Partner and that the Banking Partner is not responsible for the obligations of Tenure. You further acknowledge that Tenure is not responsible for the obligations of the Data Manager and that the Data Manager is not responsible for the obligations of Tenure.
You understand and agree that under no circumstance will you interpret any communication from Tenure as investment advice.
Vendors and Contractors
Tenure and the Banking Partner may, subject to applicable laws and regulations, engage vendors or other subcontractors to help each entity fulfill its duties under its agreement with you.
Information Sharing
Although Tenure, the Banking Partner and the Data Manager are separate entities, Limited Information may be shared between these entities, and/or their subcontractors and suppliers as and when required in order to provide you with the Tenure Program and/or to perform certain regulatory and compliance functions, such as verifying your identity for AML purposes. Such information will only be shared through the Tenure Platform, and only for the purpose of providing you with the services required to deliver the Tenure Program.
TENURE IS NOT A BROKER, INVESTMENT ADVISOR OR TAX ADVISOR TENURE DOES NOT PROVIDE INVESTMENT, LEGAL OR TAX ADVICE. TENURE IS NOT A BROKER, INVESTMENT ADVISER, DESTINATION PARTNER OR TAX ADVISER.
4. YOUR TENURE PROFILE
Registration
You must create a Tenure Profile in the Tenure Platform, which is provided to you under license by Tenure, in order for you to participate in the Tenure Program. Individuals under the age of majority in their province of residence are prohibited from registering for a Tenure Profile or otherwise participating in the Tenure Program. You are solely responsible for ensuring that the use of the Tenure Program in accordance with this Program Agreement in your jurisdiction of residence is permitted by law or regulation. If such use is not permitted by law, Tenure prohibits all access to and use of the Tenure Program.
Collection of Your Information
When you register for a Tenure Profile, you will be required to provide Tenure with Your Information. Tenure will collect this information for itself and will disclose Limited Information to the Banking Partner and Data Manager. This information is required in order to provide you with access to the Tenure Program and to comply with legal and regulatory requirements, Including AML rules. For more details on the information that Tenure collects from you and how we use, disclose and safeguard this information please see Tenure’s Privacy Policy.
Accurate Information
You acknowledge that Tenure, the Banking Partner and the Data Manager will be relying on the information you provide to verify your identity and provide services to you. You represent and warrant that the information you provide is true, accurate, current and complete. You agree to promptly update this information if it changes or is no longer accurate. You agree that if the information you have provided us is inaccurate, untrue, not current or Incomplete, you will have materially breached this Program Agreement and Tenure, the Banking partner and the Data Manager reserve the right to terminate your use of the Tenure Program in accordance with Section 13 (Term and Termination).
AML Rules
You represent and warrant that you will abide by all applicable AML rules, Including, but not limited to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) (the “PCMLFTA”) and that you will, upon request, provide the Banking partner and/or the Data Manger, with any information or documents that the Banking partner and/or the Data Manager may require in order to comply with applicable regulatory requirements, Including the AML rules and other applicable requirements. You consent to Your Information being compared to records maintained by third party providers, Including telecom and other service providers, and you consent to those third parties providing personal information relating to you to us and our third-party suppliers for the purpose of verifying your identity.Confidentiality and Unauthorized AccessYou agree and understand that you are responsible for maintaining the confidentiality of your password used to access your Tenure Profile. If you become aware of any unauthorized access to your Tenure Profile or if you believe that someone is accessing your account without your permission, you must immediately notify Tenure at security@tenurerewards.com.
Other representations and warranties
You are opening an Tenure Profile for yourself and not on the behalf of any other individual, corporation or entity. If any of the below apply to you, please contact Tenure to complete the Tenure Profile registration process. Otherwise, you represent that:
a) You are not a director or senior officer of a publicly traded company;
b) Neither you nor anyone you live with is an employee of the Investment Industry Regulatory Organization (IIROC), a stock exchange or a securities firm that is a member of IIROC;
c) You are not an individual who alone or as part of a group owns 10% or more of the voting rights of a publicly traded company;
d) No person(s) other than the person named on the Tenure account Account have power of attorney over the account;
e) No person(s) other than the person named on the Tenure account Account have any financial interest in the account;
f) You do not object to the investment funds manager disclosing your name, address, electronic mail address, securities holdings and preferred language of communication (English or French) to issuers of securities you hold in your accounts with the investment funds manager and to other persons or companies in accordance with securities law;
g) You decline to receive all security holder materials sent to beneficial owners of securities. Even if you decline to receive these types of materials, you understand that a reporting issuer or other person or company is entitled to send these materials to you at its expense.h) You do not have ties to any organization falsely claiming to be a charity while not being registered as such;
i) You do not have a criminal record in connection with the commission of fraud or financial crime;
j) You do not have offshore accounts in tax haven jurisdictions;k) You have never been the subject of a Cease Trading Order (“CTO”) issued by a provIncial or territorial securities regulatory authority of similar regulatory body.
5. SOURCE OF FUNDS
Connecting Your Account
You acknowledge and agree that you must connect your Tenure Profile to your Funding Source and Roundup Source(s) using the Tenure Platform in order to fund your the Trust Account, and receive Withdrawals.
Funding Source
You must agree to PADs (pre authorized debits) or chargers for your Funding Source which shall be initiated by the a 3rd party service on the basis of your Pending Roundups, as determined by Tenure, or in connection with any other services you have requested of Tenure. Tenure will only provide the actual amount of the Pending Roundups to the 3rd party payment processor service in order for it to process a Roundup Deposit. Tenure does not disclose other information relating to your Funding Source to the 3rd party payment processor service. The Funding Source will be the source of all Deposits, Including Roundup Deposits.
If you provide untrue or Incorrect information in connection with the Tenure Program, you are solely responsible for losses you may suffer in your account or that may be suffered by Tenure or any third party in connection with any other accounts associated with this information.
Roundup Source
In order to use the Roundup feature in the Tenure Program and make Roundup Deposits, you will be required to connect your Roundup Source to your Tenure Profile. You can connect multiple Roundup Sources to your Tenure Profile. You connect your Roundup Source to your Tenure Profile by entering information about the Roundup Source into the Tenure App. This may Include credit card information. You acknowledge that the information about your Roundup Source that you provide to the Data Manager is your Information and you represent and warrant that it is true, accurate, current and complete information. You will receive confirmation through the Tenure Platform when your Roundup Source is connected to your Tenure Profile. You agree to promptly update information about your Roundup Source that is no longer accurate. Failure to update our information may disrupt your use of the Tenure Program.
Transactions completed on your Roundup Source(s) will be used to calculate your Roundup Deposits. Roundup Deposit amounts are communicated to the 3rd party service to transfer from your Funding Source. Roundup Deposits will only be made from your Funding Source.
All information relating to your Funding Sources and Roundup shall be collected, retained and disclosed only in accordance with the Destination Partner’s Privacy Policy. You can un-enroll your Roundup Source at any time by unlinking it through the application.
7. DEPOSITS
Roundup Deposits
When you enroll a card for rounding, you authorize the Data Manager to automatically roundup the amount of every transaction you make on your Roundup Source(s) to the nearest dollar or other amount determined by you and to designate the corresponding Roundup amount as a Pending Roundup. Once a month, or at a time specified by Tenure in your Tenure Platform settings, the Data Manger will aggregate all of your Pending Roundups and communicate to Tenure to then be communicated to our 3rd party payment processor, the total amount to be contributed to the Tenure Account. Once the 3rd party payment processor approves the Deposit, the aggregate amount of the Pending Roundups will be withdrawn from your Funding Source by the Banking partner and deposited to the Trust Account until such time as the Subscription(s) are processed. A record is kept of the exact amounts you have transferred in and out at all times. If you subsequently cancel or reverse any purchase you made using your Roundup Source(s), the corresponding Roundup amount will remain in your Trust Account.
You will be notified prior to the deposit being made via in Platform notifications or emails depending on your specified preferences and have 3 days to pause the pending deposit.
Deposit Limitations
Tenure, the Banking partner and the Data Manager reserve the right to limit or restrict Deposits for any reason, Including without limitation if either entity has reason to suspect any suspicious or illegal activity. Tenure may additionally refuse to process a transfer at its sole discretion for any reason, Including for example where Tenure believes that an account may have a low balance.
Pre-Authorized Debits
You authorize the 3rd party payment processor, and the designated financial institution (or any other financial institution the Banking partner may authorize at any time) to begin Deposits on regular intervals from your self-designated Funding Source. These Deposits are based on Pending Roundup, Recurring Deposit and/or Lump Sum Deposit for funding your Subscription by the Banking partner.
You will be notified prior to the deposit being made via in Platform notifications and have 3 days to pause the pending deposit.
This authority is to remain in effect the entire duration of the Tenure Program Agreement. Any cancellation Notices must be received at least three (3) Business Days before the next debit is scheduled at the address provided below. Email: info@tenurerewards.com.
Tenure, the Banking partner and/or the Data Manager may assign this authorization, whether directly or indirectly, by operation of law, change of control or otherwise, by providing at least 10 days prior Notice to you.
As the 3rd party payment processor is facilitating transfers between two financial accounts in your name, you forfeit your rights to dispute any debit unless the debit does not comply with this agreement. For example, you have the right to receive reimbursement for any PAD that is not consistent with Section 7.
To obtain a form for a reimbursement claim, or for more information on your recourse rights, you may contact your financial institution. For any issues with PADs you must immediately notify Tenure atinfo@Tenurefi.ca.
8. WITHDRAWALS
Withdrawing Funds From Tenure where no Trust Account Account is LinkedWhen you have not linked a Trust Account to your Tenure Profile, you may still earn cashback rewards when you make qualifying purchases with an Enrolled Card. In this case the following applies for withdrawal of your cashback funds:a) As a user, when your balance reaches a minimum amount of $25, you may request to have the funds email money transferred to your email address on your Tenure Profile by contacting support@tenurewards.com.
Withdrawals of cashback rewards made through email money transfer are subject to a $5 processing fee that will be deducted from the final transferred amount.Withdrawing Funds From the Trust Accounts with the Banking partnerYou may withdraw all or part of your Balance from the Trust Account to your Funding Source at any time by sending a Withdrawal Request to the Banking partner via the Tenure Platform. The Banking partner will not charge you fees or penalties to withdraw your funds. The Banking partner, will upon receipt of your request, redeem all or a portion of the Fund units held in your account in accordance with its applicable redemption procedure, and transfer sums to your Funding Source.The Banking partner will execute a Withdrawal after the Redemption and receipt of corresponding amounts from the Fund Custodian. The Banking partner will use all reasonable efforts to process all Redemption requests as soon as possible. The Banking partner may at their sole discretion increase the amount of any withdrawal if not doing so would leave the Trust Account with a near zero balance.Withdrawal LimitationsYou must have sufficient money in your Tenure account Account to complete a Withdrawal. If your Withdrawal Request exceeds the Balance, the Banking partner will decline your request. The Banking partner reserves the right to limit or restrict Withdrawals for any commercially reasonable reason, Including if the Banking partner has reason to suspect any suspicious or illegal activity.
9. DEPOSIT AND WITHDRAWAL TRANSACTIONS
Processing TimeReasonable steps will be taken to process Deposits and Withdrawals as per Tenure’s standard processing guidelines. You acknowledge that Tenure, the Banking partner or the Data Manager are not liable for any error or processing delay caused by any third party, Including any financial institution that maintains your Funding Source or any service provider or vendor of any such financial institution.
Fees and PenaltiesYou agree that none of Tenure, the Banking partner, the Data Manager or the Card Networks shall be liable to you for any fees or penalties charged by any financial institution that maintains your Funding Source or any other account in your name (Including without limitation any registered account such as a RRSP or TFSA) in connection with a Deposit or a Withdrawal, Including any overdraft fees. You agree that you are responsible for any fees or penalties that you may Incur from any financial institution that maintains your Funding Source as a result of any Deposit or Withdrawal.Correct Information and Payment InstructionsYou acknowledge and understand that it is your responsibility to provide correct information about your Funding Source and Roundup Source(s). You also acknowledge and understand that it is your responsibility to provide correct payment instructions for Deposits and Withdrawals. You acknowledge that Incorrect or Incomplete information regarding your Funding Source or regarding instructions to make a Deposit or Withdrawal may result in the transaction being rejected or completed Incorrectly. You agree that it is not the Banking Partner’s responsibility to determine whether there is a discrepancy between the information in your Tenure Profile and the information in your Funding Source or Roundup Source. You also agree that it is not the Data Manager’s responsibility to determine whether there is a discrepancy between the information in your Tenure account Account and the information in your Funding Source or Roundup Source.
Acts or OmissionsYou agree that Tenure (Including its agents, subcontractors, consultants, and employees), the Banking Partner, the Data Manager, their suppliers of card data (Visa and Mastercard), Including but not limited to, Visa and Mastercard, or any other supplier to the Tenure Program, shall not be held liable for any act or omission of any financial institution that maintains your Funding Source or Roundup Source or for any act or omission of any service provider or vendor of any such financial institution.
IndemnityYou agree to indemnify and hold Tenure, the Banking Partner, the Data Manager their suppliers of card data (Visa and Mastercard) or any other supplier to the Tenure Program, harmless from any and all damages resulting from or relating to any Incomplete or Incorrect information regarding yourself, your Funding Source or Roundup Source(s) or in payment instructions to make a Deposit or Withdrawal.
10. FEES AND PRE-AUTHORIZED DEBITS
The applicable fees:(a) any management fees charged to you by the Banking Partner to manage your account;(b) monthly fees:
(a) For Employees: $5.00 USD per employee will be charged to you the employer up front for the 12 month agreement of the program.
(b) Where no Tenure account Account is linked, email money transfers will be subject to a processing fee of $5 that will be withheld from the transferred funds.
11. RIGHTS YOU GRANT TO TENURE
Disclosure of Your InformationYou authorize Tenure to disclose your Limited Information to the Banking Partner and the Data Manager in order to provide you with the Tenure Program and to perform certain regulatory and compliance functions. You also authorize Tenure to notify the Banking partner and the Data Manager of any updates or changes to your Limited Information as required. Additional disclosure surrounding use by Tenure and third-party service providers is provided in the Privacy Policy.
You also consent to your personal information being compared to records maintained by third parties, Including telecom and other service providers, and you consent to those third parties providing personal information to us and our third-party suppliers for the purpose of identity verification.
Access to Bank AccountsYou authorize Tenure and the Banking Partner to access and log-in to your Funding Source, as applicable, that you have connected to your Tenure Profile on your behalf as your agent using the credentials that you provide to us, Including usernames and passwords for the purpose of completing the Roundup Deposit. You additionally authorize the Data Manager to advise the Banking partner of the Roundup amount on a monthly basis. The Data Manager will only provide summarized data (i.e. deposit or withdrawn amounts) to the Banking partner. The Data Manager will never have access to your Funding Source access credentials.
YOU ARE RESPONSIBLE FOR ENSURING THAT YOUR AGREEMENTS WITH YOUR ROUNDUP SOURCES PERMIT YOU TO APPOINT TENURE AS YOUR LAWFUL AGENT TO ACCESS YOUR ROUNDUP SOURCE(S).
Contribution HistoryYOU AUTHORIZE TENURE TO EXAMINE, ANALYZE, TRACK AND COLLECT INFORMATION ABOUT YOUR CONTRIBUTION HISTORY IN ORDER TO: (I) PROVIDE YOU WITH ACCESS TO THE ROUNDUP FEATURE; (II) DEVELOP AND IMPROVE YOUR FINANCIAL PROFILE; AND (III) TO CUSTOMIZE THE TENURE EXPERIENCE FOR YOU.Financial ProfileYou acknowledge and authorize Tenure to develop and use your Financial Profile to: (i) customize and improve the Tenure Profile; (ii) provide you with an overview of your savings and finances; (iii) provide you with tips, recommendations and education materials on how to save, organize and manage your finances; (iv) provide you with information about third party products or services that can help you organize and manage your finances; and (v) to conduct statistical research and analysis on an aggregated basis for comparative and historical insights. (calculated data from the round up and rewards program).
12. YOUR INFORMATION
OwnershipYou retain ownership of Your Information, Including all rights therein and relating thereto. Please refer to Privacy Policy for further information.
Aggregated DataYou grant Tenure a non-exclusive, transferable, assignable, irrevocable, royalty-free, worldwide, perpetual license to create Aggregated Data and to use such Aggregated Data, and all modifications thereto and derivatives thereof, for any purpose, Including, without limitation, to improve the Tenure Profile, to develop new products and services, to understand usage, to build and create data profiles and to conduct statistical research and analysis for comparative and historical insights.
TransferTenure may transfer Your Information outside of Canada for processing or storage that may be subject to the laws of such foreign jurisdictions. Tenure will have in place and maintain appropriate technical and organizational measures to protect Your Information against unauthorized or unlawful processing, or accidental loss, destruction or damage.TerminationIn the event that this Program Agreement is terminated or if you remove Your Information from your Tenure Profile, Tenure may maintain Your Information and may continue to use Your Information pursuant to the licenses granted above, in according with its Privacy Policy.
13. TERM AND TERMINATION
Term of AgreementThe term of this Tenure Program Agreement will begin when you register for the Tenure Program (i.e., create a Tenure Profile) and will continue until the Program Agreement is terminated by either party as outlined in this Section.
Termination
You may suspend access to your Enrolled Cards at any time through the Tenure Platform by going into your settings and removing your Enrolled Cards.If you wish to terminate this Tenure Program Agreement immediately for any reason with or without cause by notifying Tenure in writing by emailinginfo@Tenurefi.cawith DELETE MY Account or through the application directly. Tenure may terminate this Program Agreement immediately upon Notice to you for any reason with or without cause. The Banking partner and Data Manager may terminate their agreements with you in accordance with the terms of each of these respective agreements.
Effect of TerminationUpon termination of this Program Agreement, Tenure will immediately cease providing the Tenure Platform to you and all usage rights granted under this Agreement shall terminate. Termination of this Program Agreement shall also automatically terminate your Destination Partner Agreement with the Banking Partner and your Data Management Agreement with the Data Manager. The remaining Balance in your Tenure account Account will be deposited into your Funding Source. You understand and acknowledge that the termination of this Program Agreement may involve the deletion of Your Information. Tenure will not be liable to you or to any third party for any liabilities, claims or expenses arising from or relating to any termination.
SuspensionWe may suspend your right to use the Tenure Program if: (i) you breach the terms of this Program Agreement; (ii) Tenure suspects that your Tenure Profile or Tenure account Account is being used without authorization; (iii) Tenure suspects that your Tenure Profile or Tenure account Account is being used for illegal or fraudulent purposes; or (iv) Tenure needs to comply with applicable law.
Force Majeure
Tenure shall not be liable or responsible to you, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Program Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Tenure Including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemics, pandemics, Including the 2019 novel coronavirus disease (COVID-19) pandemic, lock-outs, strikes, or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown, or power outage.
14. DISPUTE RESOLUTION
Your satisfaction with the Tenure Program is important to Tenure. If you have a complaint regarding the Tenure Program, or with respect to any provision of this Program Agreement, you must first submit your complaint directly to Tenure at info@tenurerewards.com.
Tenure will review your complaint and seek to resolve the complaint to your satisfaction as soon as possible.
If your complaint is not resolved to your satisfaction within thirty (30) days of making the complaint, you agree to resolve the complaint by final and binding arbitration to the extent mandatory arbitration is permitted by the Arbitration Act, 1991 (Ontario) (the “Arbitration Act”). Any dispute, controversy, or claim arising out of or relating to the Tenure Program, Including any question regarding its existence, interpretation, validity, breach, or termination shall, in the event otherwise not resolved between you and Tenure, be referred to any finally resolved by arbitration in accordance with the Arbitration Act. The arbitration will be conducted in the City of Toronto, in the Province of Ontario in accordance with the applicable commercial arbitration laws and rules in the Province of Ontario. The complaint shall not be made the subject matter of an action in any court unless the complaint has first been submitted to arbitration and finally determined in arbitration. Any such action commenced thereafter shall only be for the purpose of enforcing the arbitration decision and the costs Incidental to the action.The cost of the arbitration shall be borne equally by the parties. The arbitration award shall be final and binding on the parties. The award may Include an award of costs, Including reasonable solicitor’s fees, disbursements and charges.
15. WARRANTIES
WarrantyTenure represents and warrants that it will provide the service described herein in a professional manner consistent with general industry standards. Your exclusive remedy for a breach of this warranty shall be as provided in Section 13 – Term and Termination.
Warranty DisclaimerSOME PROVINCES AND TERRITORIES DO NOT ALLOW FOR THE EXCLUSION OF WARRANTIES (INCLUDING THE PROVINCE OF QUEBEC). IN THESE PROVINCES AND TERRITORIES, YOU HAVE ONLY THE WARRANTIES THAT ARE EXPRESSLY REQUIRED TO BE PROVIDED IN ACCORDANCE WITH APPLICABLE LAW.IN ALL OTHER PROVINCES AND TERRITORIES, EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE TENURE PROGRAM IS PROVIDED TO YOU ON AN “AS IS” BASIS WITHOUT ANY WARRANTY WHATSOEVER AND TENURE AND THE CARD NETWORKS EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, IncLUDING, WITHOUT LIMITATION, ANY REPRESENTATION, WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON- INFRINGEMENT, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. YOUR SOLE AND EXCLUSIVE REMEDY AND TENURE'S SOLE OBLIGATION TO YOU OR ANY THIRD PARTY FOR ANY CLAIM ARISING OUT OF YOU USE OF THE TENURE PROGRAM, IS THAT YOU ARE FREE TO DISCONTINUE YOU USE OF THE TENURE PROGRAM AT ANY TIME.
16. LIMITATIONS OF LIABILITY
Limitation of Liability
SOME PROVINCES AND TERRITORIES DO NOT PROVIDE EXCLUSION OR LIMITATION OF LIABILITY FOR ALL TYPES OF DAMAGES (INCLUDING THE PROVINCE OF QUEBEC). IN THOSE PROVINCES, TENURE WILL ONLY BE LIABLE TO YOU FOR DAMAGES THAT WE ARE EXPRESSLY REQUIRED TO BE LIABLE TO YOU UNDER APPLICABLE LAW.IN ANY OTHER CASE, Tenure AND THE CARD NETWORKS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR USE OF THE TENURE PROGRAM,HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT, LOST OPPORTUNITIES, LOSS OF DATA SUFFERED, OR OTHER INTANGIBLE LOSS.
Connectivity
TENURE SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS, TELECOMMUNICATIONS NETWORKS OR OTHER SYSTEMS OR NETWORKS OUTSIDE THE REASONABLE CONTROL OF TENURE.
17. INDEMNIFICATION
You agree to indemnify and hold Tenure, our affiliated companies, the Card Networks, and their respective agents, employees, directors and officers, harmless from any claim or demand, cause of action, liabilities and costs Including reasonable lawyer’s fees made by any third party due to or arising out of: (i) your use of the Tenure Platform, (ii) your violation of this Program Agreement, (iii) any misrepresentations made by you, or (iv) your violation of any third party’s rights.
Tenure reserves the exclusive right, at your expense, to conduct the defence and assume control of any matter, subject to indemnification by you, in which event you shall cooperate with Tenure in asserting any and all available defences.
18. GENERAL PROVISIONS
AssignmentNo party may assign this Program Agreement or any right under this Program Agreement, without the consent of the other party, which consent shall not be unreasonably withheld or delayed; provided however, that Tenure may assign this Program Agreement to an acquirer of all or substantially all of the business of Tenure to which this Program Agreement relates, whether by merger, asset sale or otherwise. This Program Agreement shall be binding upon and inure to the benefit of the parties’ successors and permitted assigns.
Notices and CommunicationsExcept as otherwise permitted in this Program Agreement, Notice and other communications under this Program Agreement will be made in writing to the other party. YOU AGREE THAT ALL NOTICES, COMMUNICATIONS, FINANCIAL INFORMATION AND REPORTS WILL BE DELIVERED TO YOU ELECTRONICALLY. A FEE MAY BE CHARGED TO YOU IF YOU REQUEST PAPER MATERIALS.You will receive offers, promotions and other commercial electronic communications from Tenure and its promotional partners as an integral part of the Tenure Program. You can unsubscribe at any time by using the unsubscribe links provided in these electronic communications or by contacting Tenure Inc. at unsubscribe@tenurerewards.com.
However, you will still receive Notices and communications from the Banking Partner concerning your Tenure account Account and any transactions relating to the Tenure Program, as well as financial information and other reports that are required to be provided to you.WaiverNo waiver by any Party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Program Agreement, no failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
Severability
If any term of this Program Agreement is held to be invalid or unenforceable, that term shall be reformed to achieve as nearly as possible the same effect as the original term, and the remainder of this Program Agreement shall remain in full force.
Entire AgreementThis Program Agreement (Including all Schedules and exhibits) contains the entire agreement of the parties and supersedes all previous oral and written communications by the parties, concerning the subject matter of this Program Agreement.
SurvivalSections 13, 14, and 16 through 18 of this Program Agreement shall survive the expiration or termination of this Program Agreement for any reason.
Governing LawThis Agreement shall be governed by the laws of the Province of Ontario and the federal laws of Canada without regard to the prInciples of conflict of laws.
Compliance with LawsTenure reserves the right to change any process or service provided under the Program Agreement in order to comply with all applicable local, provIncial, national and foreign laws in connection with its delivery of the Tenure Program, Including those laws related to financial services, data privacy, international communications, and the transmission of technical or personal data.
Amendments and ModificationsThe Program Agreement may be amended, modified or supplemented from time to time by us in writing and notice will be provided to you upon any such changes occurring. You may not amend, modify or supplement the Program Agreement in any way without a signed written agreement from all respective parties. Any attempt by you to do so without a signed written agreement will be void.
LanguageThe parties to this Agreement hereby acknowledge that they have expressly required this document and all other documents required or permitted to be given or entered into pursuant to this Agreement to be drawn up in the English language only. Les parties reconnaissant avoir express ment demand que le pr sent document ainsi que tout autre documente tre donn ou conclu en vertu des dispositions des pr sentes, soit r dig en langue anglaise seulement.
19. CLIENT ACKNOWLEDGEMENT
YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PROGRAM AGREEMENT, AND THE DESTINATION PARTNER AGREEMENT AND THAT YOU HAVE HAD AN OPPORTUNITY TO SEEK TAX, LEGAL AND OTHER PROFESSIONAL ADVICE. YOU AGREE TO ENTER INTO THE AGREEMENTS AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS.
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